Refund policy

Return and Refund Policy

At TECHVEZ, your satisfaction matters. We follow a clear and fair return and refund process to protect both you and us.

Return Eligibility Period You can request a return or replacement within 10 days of receiving your order. Requests made after 10 days will not be accepted.

Condition of Returned Items To qualify for a return or replacement:

  • The product must be unused and not installed
  • The product must be in original packaging
  • All accessories, manuals, and seals must be intact
  • Proof of purchase is required

Products that are opened, installed, tampered with, or physically damaged due to misuse are not eligible.

Non-Returnable Items The following items cannot be returned or refunded:

  • Promotional or discounted products
  • Clearance or sale items
  • Gift cards or digital products
  • Products damaged due to power issues, water exposure, or improper installation

How to Request a Return

  1. Contact us within 10 days of delivery
  2. Email admin@techvez.com or message us on WhatsApp at 0326 0505770
  3. Share your order number and clear photos or video of the issue

Do not send the product without approval. Unapproved returns are rejected.

Inspection and Approval Process Once we receive your request:

  • Our team reviews the evidence
  • We confirm eligibility within 24 to 48 hours
  • Approved requests receive return instructions

Return Shipping

  • If the issue is our mistake or a defective product, we cover return shipping
  • If the return is due to change of mind, shipping cost is paid by the customer

Return address is shared only after approval to avoid delays and loss.

Damaged or Faulty Products Inspect your order immediately after delivery. If the product is damaged, faulty, or incorrect:

  • Report within 48 hours of delivery
  • Share clear photos or uncut video evidence

After verification, we offer a free replacement or full refund.

Wrong Product Delivered If you receive an incorrect item:

  • Notify us within 48 hours
  • We arrange replacement at no extra cost

Exchanges We do not offer direct exchanges. To change a product:

  • Request a return for the original item
  • Place a new order once the return is approved

This ensures faster processing.

Refund Policy Refunds are issued only when:

  • The product is faulty and a replacement is unavailable
  • The product was damaged during shipping
  • The wrong item was delivered and replacement is not possible

Refund Timeline

  • Refunds are processed within 7 to 10 business days after inspection
  • Refunds are sent to the original payment method
  • Bank processing time may vary

Warranty Clarification Returns and refunds are separate from manufacturer warranty. Warranty claims are handled according to EZVIZ's official warranty terms.

Fraud Prevention Returns with missing items, altered serial numbers, or false claims are rejected. This policy protects genuine customers.

Need Help? For any return or refund questions, email admin@techvez.com. We respond quickly and resolve issues fairly.